faq

Orders

Can I change or cancel my order after it has been placed?

No. All Parlay Contemporary orders are final once they have been placed. Please review your order information carefully before completing your purchase.

I entered the wrong shipping address. Can I change it?

If you entered an incorrect shipping address, please submit a request through our Contact Information page as soon as possible. Include your order information and the correct shipping address, then wait for further instructions. Address changes cannot be guaranteed once an order has been processed or shipped.

How will I know if my order was successfully placed?

After successfully placing an order, you will receive an order confirmation email containing your order information. Please keep this email for your records.

Shipping & Delivery

How can I track my order?

Once tracking information becomes available, you can use the tracking information provided with your order to follow the status of your shipment.

Do you ship internationally?

No. Parlay Contemporary does not currently offer international shipping.

What should I do if my package is lost, stolen, or marked as delivered but I haven't received it?

If your package is lost, stolen, or marked as delivered but cannot be located, please contact the shipping carrier responsible for delivering your order, such as the U.S. Postal Service.

What happens if my package is returned to sender?

If your package is returned to Parlay Contemporary by the shipping carrier, we will contact you with further instructions.

Returns & Exchanges

Do you accept returns?

No. All Parlay Contemporary sales are final at this time. Please review all product information, sizing, and order details carefully before completing your purchase.

Do you offer exchanges?

No. Parlay Contemporary does not currently offer exchanges. All sales are final.

Products & Availability

Are quantities limited?

Yes. Parlay Contemporary products may be produced or released in limited quantities. Availability varies by product and release.

How should I care for my item?

Garment care and washing instructions are provided with applicable Parlay Contemporary garments. Please follow the provided care instructions to properly maintain your item.

Are product colors exactly as they appear online?

Product colors may vary slightly from what appears on your screen. Displays, monitors, phones, lighting, and other factors can affect how colors appear digitally.

Authenticity

Do any products come with a Certificate of Authenticity?

Yes. Beginning January 2027, all Parlay Contemporary products include a Certificate of Authenticity. Prior to January 2027, Certificates of Authenticity were provided with paintings.

Are certain products individually numbered or part of a limited edition?

Yes. As of January 2027 Parlay Contemporary products may be individually numbered or produced as part of a limited edition. When applicable, edition information will accompany the product.

Customer Service

How can I contact Parlay Contemporary?

You can contact Parlay Contemporary through the Contact Information page.

How long does it take to receive a response?

Please allow approximately 24–48 hours for a response to your inquiry.

What information should I include when contacting you about an order?

Please provide all relevant information regarding your order. You may also include a screenshot of your order confirmation email with the necessary order information clearly visible.

Collaborations, Press & Business Inquiries

How can I contact Parlay Contemporary regarding collaborations, business, press, or media inquiries?

For collaboration, business, press, or media inquiries, please contact Parlay Contemporary through our Contact Information page.